When will my order ship?
Orders received Monday - Friday before noon (Standard time (Greenwich Mean Time (GMT) are typically processed and shipped same day.
Orders received Monday - Friday after noon (Standard time (Greenwich Mean Time (GMT) will be processed on the following business day.
We do not ship on weekends or holidays.
Tracking Your Order
Check your email. You will receive emails regarding the status of your order at the address you entered during checkout. Tracking information is typically emailed within 24 hours after your order ships.
We offer free shipping via Royal Mail on all UK orders. Orders received Monday - Friday before noon (Standard time (Greenwich Mean Time (GMT) are processed and shipped same day. Once your package has been processed and shipped please allow 1-3 additional business days for delivery.
We offer free shipping via USPS FIRST CLASS on all USA orders for the WaterWell 700ml Travel Water Filter Bottle. Orders received Monday - Friday before noon (Pacific Time) are processed and shipped same day. Once your package has been processed and shipped please allow 3 to 5 business days for delivery, depending on distance from Wilmington, Delaware.
WaterWell strives to ship quickly and affordably to customers all over the world. We partner with Royal Mail to deliver to your door.
Please be aware, your home country may charge additional import duties or taxes (VAT, GST, etc). These taxes can add 25% or more to the price of your order and are collected in your home country. WaterWell cannot determine nor cover the VAT costs of your delivery. Please consider this before making your international purchase.
Import Duties, Taxes, Fees, & Documentation
Customers with shipping addresses outside of the United States, United Kingdom and European Union are solely responsible for all import duties, taxes and brokerage fees as required by customs of the importing country. These are not included in the shipping and handling cost. Customs, duties, taxes and fees vary widely from country to country; please check with your local customs agency for more info. All import duties, taxes and brokerage fees are non-refundable. If you refuse a shipment, then the following will not be refunded: cost of original shipping, any brokerage/customs/duty/taxes, and/or any charges for return shipping.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United Kingdom.
- Shipping charges are non-refundable. In the event of a return or if a package isn't deliverable by a carrier - only the cost of the merchandise is eligible for a refund.
Have A Question or Need to Chat?
If you have an urgent issue and want to chat with us directly, please email firstname.lastname@example.org or contact us on LIVECHAT.